We are excited to announce that on Monday, November 18, 2024 we launched Freshservice to enhance our support of the Anthology SIS implementation project. Freshservice is a cloud-based support management platform that provides an efficient helpdesk ticketing system. With it we are also building a searchable knowledge library with job aids, how-to articles, and video tutorials. You may already be familiar with Freshservice since it is in use at most of the colleges and at TCCS for Information Technology Services, Workday, and Campus Safety.
With Freshservice, you have new ways to request support for anything related to the SIS implementation: you can send an email to sis.help@claremont.edu or call 909-607-3017 ( or extension 73017). You will still be able to reach us by email, MS Teams, and phone as you have been doing throughout the project.
We are committed to providing high-quality, responsive support tailored to the needs of the 5Cs. As you engage with our new ticketing system and online knowledge library, we welcome your feedback on what is working well, what could be improved, and how we can best support you in the SIS implementation process.
